The warranty that Compulife provides is that for every 3 zip code listings that you have, you can expect ONE legitimate email contact through the system per year (we don't count tests and duplicates; spouses and partners are NOT considered duplicates). If you didn't receive that one for three contact then those 3 zip codes will be free listings for the following year and the warranty will carry over to that following year as if you had paid the full normal fee.

As I was writing this one of our longtime subscribers, who has been with us for a quarter of a century, called to pay his bill. He said he didn't think he had any contacts from term4sale this year and so I checked. He was right, he had ZERO contacts. I then checked the previous year and he had 2 contacts. He had ONLY the 3 local zip codes which is the "no brainer" part of our zip code offerings. If you have only 3 the number of contacts will ALWAYS be small and sometimes you hit and sometimes you don't. Important, because we don't average with the previous year we gave him his 3 zip codes for free for next year.

NOTE:  Term4sale Zip Code invoices for "additional zip codes" (zip codes in excess of your local zip codes) will be sent on or about November 15, 2022; you have until January 6, 2023 to pay that invoice.

If you buy additional zip codes, and you think you did not get the number of contacts you should have this year, do NOT pay your term4sale invoice until the last week of December.

In that last week of December (between Christmas and New Year) call us and we will review your email contacts with you, and compare that to the number of zip codes that you had in 2022. If you came up short, we will issue the appropriate credit and reduce your invoice. If you pay that reduced amount you will keep ALL the zip codes you were invoiced for in mid-November.

How is the credit calculated (if you qualify)?

EXAMPLE:  You have 14 zip codes, three local and 11 that you purchased. For 14 zip codes we expect: 14/3 = 5 contacts (4.67 rounded up). Let's assume that you had only 3 email contacts (note: we do not count duplicate or BOGUS contacts) On November 15th, we would have invoiced you $198 (11 X $18) for 2023 renewal. However, you really only got the activity we would have expected for 9 total zip codes, which would have been 3 local zip codes, and 6 additionally purchased zip codes. Therefore, we will credit your invoice DOWN to $108 (6 X $18) and give you the same 14 zip codes for 2023. In other words, you will have 5 of those 11 paid zip codes for free.

IMPORTANT:  There are NO REFUNDS. What we do is reduce the renewal cost for the SAME zip codes for the following year. After January 9th you can add zip codes (and pay for those) or you can swap your zip codes for other zip codes.

This guarantee is designed to act as a way to retroactively balance out the cost of zip codes listings that have not produced. Sometimes, particularly for those with smaller numbers of zip codes, or with zip codes in poorly populated areas, the results are not as good. We understand that and our warranty is designed to moderate the cost when results are disappointing.